💰 Refund Policy
Last Updated: November 2025
At Synth Mart, we strive to provide the best digital products and services for music producers and creators. Since our products are digital downloads, refunds are handled carefully to ensure fairness and protection for both the buyer and the developer.
🧾 1. Digital Product Refunds
All sales on Synth Mart are final once the digital product has been downloaded or activated. However, we do understand that certain situations may require special consideration.
You may request a refund only under the following conditions:
- You made a duplicate purchase by mistake.
- You received a defective or corrupted file that cannot be fixed by our support team.
- You never received your product download link or license key due to a verified technical issue.
In these cases, our team will review your request and, if approved, issue a full or partial refund.
🧠 2. Non-Refundable Situations
Refunds will not be issued for the following reasons:
- You changed your mind after purchasing.
- Your system does not meet the minimum technical requirements listed on the product page.
- You purchased the wrong product and downloaded it.
- You are requesting a refund after 7 days of purchase.
⚙️ 3. Refund Request Process
To request a refund, please contact us at support@synthmart.net with the following details:
- Your order number
- The email address used for the purchase
- A brief reason for your refund request
We will review your case and respond within 3–5 business days.
💳 4. Refund Method
If your refund is approved, it will be processed back to your original payment method. Please allow 5–10 business days for the transaction to appear, depending on your payment provider.
📦 5. Exchanges or Replacements
If you received a broken, missing, or corrupted download file, we will provide a replacement file at no extra cost before issuing a refund.
🔒 6. Fraud or Abuse
We reserve the right to refuse refunds for accounts found engaging in fraudulent behavior, chargeback abuse, or license misuse.
📧 Need Help?
If you have questions about our refund policy or need help with your purchase, please reach out to us at:
support@synthmart.net